UK Reels Casino Review
In case you couldn’t gather by the name, UK Reels Casino caters to UK players (as well as players from a number of other European countries). The background of the UK Reels lobby is a London cityscape depicting some of the most well-known architectural sights of London in subdued blue tones, including the famous signature telephone booth. The home page has a lot going on, your eye might not know which promotion to look at and your finger won’t be able to decide which category of games you want to click on first.
UK Reels is powered by Nektan, who have been around since 2014 as a mobile gaming platform. They operate with more than 75 brands and have over 50 partners in the UK, as well as operating in US land-based casinos. Can this new casino, which holds a UK Gambling Commission licence, earn a place among the best of other casinos catering to UK players, or does it have some room for improvement?
Like most online casinos, UK Reels offers a welcome bonus for new players. They offer a 100% match on your first deposit, as well as ten free spins on a popular slot. Upon your second deposit, they will again match your deposit in bonus funds (up to a certain amount of money) and you will also be awarded a number of free spins on a slot.
Your third deposit won’t go unrewarded either; they’ll partially match your deposit and grant you even more free spins. Bonus funds must be played through 30 times before they can be cashed out, which is a pretty fair deal compared to some other casinos. The bonus cash can also only be used on certain games, and as always you must be 18 to play for real money, so always double check the terms and conditions before signing up.
Apart from the welcome bonus, UK Reels offers free spins and a match bonus for veteran players making deposits too (although the playthrough requirement jumps up to 40x for these bonuses) as well as a 15% win boost for net wins on slot games on Winning Wednesdays. So far, sounds like they have quite a lot to offer, although we’ll also need to examine their VIP club before coming to any conclusions.
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There are no shortage of slots here, and plenty of slots developers have their finest games for you to take a whack at. Yggdrasil’s slots are known to have some pretty lovely artwork in them, and you can find some of those slots here, such as the Vikings Go Berzerk slot, which allows you rake up rage to unlock Ragnarok free spins. Yggdrasil are also the guys behind Cyrus the Virus, for those of us who have a sick fascination with the tiny world of microorganisms.
UK Reels also offers exclusive slots from Netkan themselves, such as Shamrock n Roll, Mayan Marvels, and Get Fruity. Their interface allows you to search for slots by New Games, Jackpots, Player Favorites, and Exclusive as well as the categories of Live Dealer, Casino Games, and Instant Win, plus there’s a search bar if you’re looking for that one particular slot. Sadly, though, you can’t search by your favorite developer. Fail.
If you’re a cards fan of card game pontoon, Oasis poker, and Texas hold ‘em, you’re also in luck. They are are all represented here, and there are no shortage of live dealer games as well, including several versions of roulette, baccarat, casino hold ‘em, blackjack and Caribbean stud.
Opting In at UK Reels
To enroll in the VIP scheme at UK Reels, you’ll need to opt in via your profile; you’re not automatically enrolled as in many other online casinos. You also need to have deposited at least £2,000 or foreign currency equivalent in order to qualify, which makes it fairly more exclusive than other VIP schemes.
Once you become a VIP member, you’re entitled to a number of benefits, such as a personal account manager, special promotions, gifts, speedier withdrawal times and higher limits on deposits. There are five levels, silver being the basic level which requires £2,000 to gain access to, and gold being the next step up at £5,000.
Next is the Premiere level, in which the personal account assistant becomes available, but you’ll need a whopping £10,000 to reach it. The last level, Elite, appears to have the same benefits as the Premiere level (but with a £20,000 deposit necessary) but there are no specifics given about any of the gifts awarded to VIP members, so it’s difficult to say if the scheme is actually worth buying into. We’d definitely like to see more information here from UK Casino.
Works Well on Mobile
The Nektan company ensures that their platform works on all mobile and tablet devices in addition to laptops and desktops. The interface of UK Reels indeed looks better on a mobile than it does on the desktop. The interface is a little cleaner with a nice drop-down menu and large images of the slots that’s easy to tap even with the largest of thumbs. The live chat feature is also readily available on their mobile platform, and there’s no download required.
No Customer Support Headaches
UK Reels gives you plenty of methods to contact them, which is a sigh of relief for anyone who has had to deal with the headache of customer support. There’s not only live chat but also a UK phone number which is available from 8 am to midnight. That means if you need help in the wee hours of the morning you might need to wait awhile for service, but the hours are also quite a bit longer than usual business hours. The email provided is available 24/7, but it also may take up to 24 hours to get a reply. They also offer an extensive FAQ, so there’s always a chance your question is already answered.
Banking and Cashout
Unless you’re using Boku to make deposits, there are no fees to make a deposit on UK Reels, and the minimum deposit is just £10. Apart from credit and debit cards, UK Reels also allows you to pay via prepay product Paysafecard, Neteller, Skrill, and a few other popular European ewallets. Minimum withdrawals are £20 per day and you can take out a maximum of £5,000 per month. Withdrawals will take up to three days to be processed before they can be paid out.
For a VIP scheme that requires such huge amounts of cash, the fact that the withdrawal maximum limit is so low might be alarming to potential high roller customers. Though the turnaround for winnings isn’t too long and the minimum deposit and withdrawal are fair, the maximum withdrawal limits will definitely be off-putting to some.
Could be Better
UK Reels gives you plenty of options to play, looks good on mobile and has some very good bonuses for players putting down their first few deposits. Their customer service availability is OK as well, though the live chat feature isn’t available 24/7.
The problem with UK Reels is the sheer exclusivity of their VIP Club, which doesn’t even list specific perks available to players as they climb the ranks. Plus, if you’re a high roller, the monthly withdrawal maximum might seem a bit too low. It’s difficult to recommend this casino even though they do have so many live dealers and exclusive games, as there are certainly better VIP clubs out there for UK players that still accept PayPal.
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